‍The world of work is changing. New technologies are reshaping how people work, where they work and the things they need to do their job. Workforce management software can help businesses optimize processes and streamline operations. It will allow you to manage staff more efficiently and also improve your hiring processes. Workforce management software packages come in many shapes and sizes. They range from simple workflow solutions to enterprise-level systems with thousands of functions, standard features and add-ons. The choice is vast and it’s hard to know which system is best for your business. Here we explore six important factors when choosing a WMS, so you can make an informed decision on which one is ideal for you and your company’s needs.

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What is a Workforce Management System?

A Workforce Management System is an enterprise-level software solution that automates, integrates and optimizes the business processes and functions around the management of people and their work.

It is a fully integrated software solution that covers all aspects of the human resources and employee hiring process through to the management of vacation schedules, shift rotations, employee training and performance appraisal. 

WFM is the platform that allows businesses to manage their people and their performance more effectively. 

It is often used with other software systems, like customer relationship management and enterprise resource planning systems, to provide a more complete and holistic view of the business.

WEB-based WFM as an On-Premise installation or as a SaaS Cloud solution

The first step in choosing which WFM system is right for your organization is to decide whether you need a software solution hosted in the Cloud or want to install it on your own servers within your network. 

If you choose an on-premise installation, this means you will install the system directly in your own network. The software is then fully integrated with all your current systems and processes. 

If you choose a web-based solution that is hosted in the Cloud, your organization’s data is stored in the provider’s data center. All your employees will access the system by logging in remotely using a computer or mobile device. This means that you will never have to install or maintain software on your own servers.


Different software solutions are designed for different industries and sectors, so it is very important to choose a product that is user-friendly and easy to understand. Look for products that have been designed with the end user in mind and are designed to be simple and easy to use. 

User-friendly software will help you make the best use of the software and it will save you time and money. 

Choose systems that have intuitive screens and menus so that you don’t have to spend time learning how to use them. 

Look for products with intuitive interfaces that are designed with simplicity in mind. You should choose user-friendly software that provides a good user experience and is easy to navigate. 

Look for systems that offer the ability to customize the user interface and offer training and certification programs to make sure all your employees feel comfortable using the system.

Astrow Workforce Management System

If you are looking for an all-in-one WFM solution that is perfect for small and medium-sized businesses, then the Astrow Workforce Management System might be right for you. This system is a fully integrated enterprise software solution with a wide range of features, functions and add-ons that will help you manage your employees more efficiently. 

It is a SaaS solution that is hosted in the Cloud and designed for use on a wide variety of devices such as laptops, computers, smartphones, tablets and other digital devices. 

One of the best things about the Astrow Workforce Management System is that it is incredibly user-friendly. 

It is designed with simplicity in mind and can be used by employees of all skill levels. This system is a great choice for businesses that are growing and may need to hire more employees in the near future.

It is perfect for businesses of all sizes that are looking for an all-in-one system that will allow them to manage their people and their work more effectively.

Fully integrated solutions

If you are looking for a fully integrated solution, you should choose a product that will seamlessly integrate with your existing systems and processes. 

An integrated WFM solution will allow you to use data from all your systems to manage your people and their work in one central location. It will allow you to see a holistic view of your business and make better business decisions based on real-time data. 

Look for a solution that integrates with your other business systems, like customer relationship management and enterprise resource planning. 

A fully integrated WFM solution will allow you to manage every aspect of your business more efficiently. You will be able to use data from all your systems to make better and more informed decisions. You will be able to create more streamlined business processes and save time and money.

Taking Workforce Management Solutions to the Cloud

If you choose to take WFM solutions to the cloud, you will be able to take advantage of many benefits that come with working in the Cloud. 

You will be able to get centralized control over your data and workflows, increase collaboration across your organization, and gain better insights into your business. 

You will also be able to scale your systems easily to meet changing and growing demands. Cloud-based WFM solutions are often more affordable than on-premise solutions because you don’t have to pay for equipment and hardware. And you don’t have to deal with the hassles of maintaining the system.


Choosing the right WFM solution is important because it will determine how you manage your people and your work. When choosing a WFM solution, you should consider the functionality, user-friendliness, and level of integration. You should also take into account the costs of each solution and the ease of implementation. 

A WFM system is a key component of any business that manages employees, departments, and workflows. It is a comprehensive platform that will allow you to optimize your operations, track progress, and increase efficiency.

Complete Business Services Africa supplies World Class, Workforce Management and Physical Security solutions from Industry-leading solution providers into the Southern African Market.

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